What is Microsoft Dynamics 365 Field Services ?

Microsoft Dynamics Field service management purposes are to help services companies deliver high-quality services digitally by improving their processes, efficiency and get them connected from anywhere with their customer, resources, and their asset or machines using IoT (Internet of Things). In the past several ERP has to add ISV products like Key2act (Wennsoft) to deal with their services modules. However now Dynamics field services 365 provide a more flexible platform and connected for free with accounting financial systems like Dynamics 365 BC and Finance operation for standard use.

Key Benefits

• Improve your financial benefits in other word make more money
  • Make more work and reach to more customers with fewer resources
  • Improve efficiency and productivity
  • Save time for the centralized system and minimize separate silo systems
  • Benefit from all Microsoft Eco-systems (PowerBI, Flow, Power Apps, free integrations)

Some of the features and capabilities of Dynamics 365 Field service:

Work order Management

• Work order types
• service tasks
• Incident types
• Territories
• Service Level Agreements

Scheduling and Dispatch Tools

• Schedule board
• Booking statuses
• Multi-resource
• Resource pools
• Facility scheduling
• Fulfillment preferences

Asset Management

• Setup mobile app
• Push notifications

Inventory

• Warehouse
• Inventory Transactions (Transfer, Adjustment ad Journals)
• Returns

Mobility

• Phone and Tablet application

for technicians on the filed to eliminate all paper related and have up to date information.

Purchasing

• Purchase order
• Returns

For More information Please see Microsoft Website. For any assistance, please contact us