The Customer Service (Previously Microsoft Dynamics CRM service Module) is intended to be used by your front end support department or call centers to manage cases, tickets\incidents and resolve them in timely manner and effectiveness to increase your customer or end users to the highest satisfactions.
- Improve your customer service satisfactions internally and externally.
- Improve productivity and make measurable KPI
- Save time for the centralized system and minimize separate silo systems
- Benefit from all Microsoft Ecosystems (Power BI, Flow, Power Apps, free integrations)
Microsoft Dynamics 365 Customer service key features are:
- Track incident, issues, tickets or cases.
- Record all non-formal information, phone calls, tasks and meetings.
- Manage your services terms and contracts or service level agreements (SLA).
- Routing and automate your processes