Microsoft Dynamics 365 Field Service Features 2021

Field service industrial companies cope with a lot of daily challenges like route planning road, Planning, Scheduling optimization, lack and misuse of resources and on-time information. All of these affect the quality of customer service and branding. Dynamics 365 Field Services include and contains multiple features to improve efficiency and then quality of the service delivery.

Below are some of the outputs for implementation Dynamics 365 Field Service that Each company should be looking for:

–        Integration with your Sales and Accounting System. Especially if it is Microsoft Dynamics 365 CE and Microsoft Dynamics Business Central. (Instead of using silos systems or custom or third-party integration)

–        Automating preventing Maintenances,

–        Efficient repetitive Agreements and Contracts for customer assets.

–        Skills management, Scheduling board: make it easy and less time consuming to have an efficient service planning. Advanced optionally module RSO (Resource Scheduling Optimization) is available for more advanced companies.

–        External access if required for Customer or Partners: (This will require a Microsoft Dynamics 365 Portal Add-on)

–        IoT integration with your equipment’s (in case you have any)

–        Minimal learning curve: Technicians and service managers can quickly adapt to the platform as it requires zero coding knowledge and allows for easy deployment of mobile and web apps that can cater to your business needs.